Unifying Risk and Performance on ServiceNow

A leading European stock exchange processing billions in daily trading volume struggled with a year-long stalled ServiceNow implementation, manual tracking, disconnected tools, and no centralized risk management. Myridius delivered a unified transformation across ITSM, ITBM, IT GRC, and ITOM, achieving a 50 percent cost reduction, real-time financial oversight, and enhanced regulatory compliance.

Key Outcomes

50 percent maintenance cost reduction through consolidation.
Real-time project cost reporting and executive visibility.
Enhanced regulatory compliance through centralized IT GRC.

Overview

A leading European stock exchange processing billions in daily trading volume struggled with a year-long stalled ServiceNow implementation, manual demand tracking with limited project visibility, disconnected and error-prone tools, and the absence of a centralized risk and compliance platform required to meet stringent financial regulations across multiple jurisdictions. Myridius executed a comprehensive transformation spanning ITSM, ITBM, IT GRC, and ITOM, establishing a Center of Excellence aligned to financial industry requirements. As a result, the exchange centralized demand, ITSM, ITBM, and risk management across jurisdictions, achieved a 50 percent maintenance cost reduction through consolidation and an optimized delivery model, and enabled real-time project cost reporting that accelerated executive decision-making and strengthened regulatory compliance.

Client Context

The client is a leading European stock exchange that processes billions in daily trading volume across multiple jurisdictions.

A unified, governed platform mattered here because the exchange faced stringent financial regulations and had stalled on a ServiceNow implementation for a year, leaving tracking manual and risk management decentralized. What was at stake was regulatory compliance, operational efficiency, and real-time visibility into projects and risk across a highly regulated, multi-jurisdiction environment.

The Challenge

A year-long stalled ServiceNow implementation, manual demand tracking with limited visibility, disconnected non-integrated tools, and the absence of a centralized risk and compliance platform left the exchange unable to meet stringent regulatory requirements efficiently across jurisdictions. The desired state was an activated, unified platform with centralized risk and real-time financial oversight.

Consider a regulated trading environment. Manual tracking left limited project visibility, disconnected tools created error-prone processes, and risk and compliance were not centralized despite strict requirements across jurisdictions. The combination created inefficiency, inconsistency, and regulatory exposure.

Status Quo and Desired State

Before: Year-long stalled implementation
After: An activated, unified platform

Before: Manual demand tracking
After: Real-time project and budget visibility

Before: Disconnected, error-prone tools
After: Consolidated, integrated operations

Before: No centralized risk management
After: Centralized IT GRC across jurisdictions

Before: Regulatory exposure
After: Enhanced regulatory compliance

Transformation Goals

The engagement focused on north stars that connected platform activation to unified financial visibility and risk and compliance intelligence.

Platform Activation and Excellence: Activate the stalled ServiceNow investment, establish a Center of Excellence for governance, and realize strategic platform value.

Unified Financial Visibility: Eliminate manual tracking, implement real-time project expenditure and budget visibility, and consolidate siloed tools across departments.

Risk and Compliance Intelligence: Deploy a centralized IT GRC platform meeting regulatory requirements, implement ITOM for infrastructure visibility, and achieve significant cost optimization.

The Solution

The engagement executed a comprehensive transformation spanning ITSM, ITBM, IT GRC, and ITOM, establishing a Center of Excellence aligned with stringent financial industry requirements. Myridius orchestrated the platform and governance foundation, embedded financial operations management and risk intelligence into operations, and reimagined enterprise management as unified across jurisdictions. The progression moved from deploying a CoE and core ITSM, to embedding ITBM demand and PPM, to reimagining risk, compliance, and infrastructure visibility as unified.

Orchestrated the foundation: Established a ServiceNow Center of Excellence for governance and innovation and implemented core ITSM processes across multiple jurisdictions through comprehensive stakeholder workshops.

Embedded intelligence into the journey: Deployed ITBM capabilities emphasizing Demand, PPM, and Resource Management with integrated demand intake frameworks aligned to strategic objectives.

Reimagined the operating model: Initiated IT GRC Phase 1 for UK operations and deployed ITOM Discovery and CMDB for visibility into critical trading infrastructure.

Governance and Trust

Because this engagement served a stock exchange operating under stringent regulation across jurisdictions, governance and compliance were central. The Center of Excellence governed implementation quality and standards, while IT GRC Phase 1 established centralized risk and compliance capability designed to meet financial regulatory requirements.

ITOM Discovery and a CMDB provided authoritative visibility into critical trading infrastructure, an essential control in a high-volume trading environment, while consolidating demand, ITSM, ITBM, and risk management onto one platform eliminated the error-prone, manual processes that had created inconsistency. The result was a governed, auditable foundation for real-time financial and risk oversight.

Results

The engagement transformed a stalled investment and fragmented tooling into a unified, governed platform with real-time oversight. The result was consolidation, cost reduction, and stronger compliance.

The result:

Centralized demand, ITSM, ITBM, and risk management across all jurisdictions, eliminating manual tracking and data inconsistency.

Achieved a 50 percent maintenance cost reduction through consolidation and an optimized right-shore delivery model.

Enabled real-time project cost reporting and Demand Workbench visualization, accelerating executive decision-making and governance quality.

Before and After

The following shifts show how the engagement moved the organization toward embedded, proactive, and unified ways of working.

Platform Status

Before: Stalled for a year
After: Activated and unified

Demand Tracking

Before: Manual, limited visibility
After: Real-time project and budget visibility

Tooling

Before: Disconnected and error-prone
After: Consolidated and integrated

Risk and Compliance

Before: Decentralized
After: Centralized IT GRC

Infrastructure Visibility

Before: Limited
After: ITOM Discovery and CMDB

Technology Stack

Core Platform

ServiceNow ITSM (Incident, Problem, Change, SLM)
Provides the core service management foundation

Business Management

ServiceNow ITBM (Demand, Project, Resource Management, PPM)
Manages demand, projects, and resources

Security and Governance

ServiceNow IT GRC (Risk Management, Compliance, Audit)
Centralizes risk and compliance for regulatory requirements

Operations Management

ServiceNow ITOM (Discovery, CMDB, Business Services, Service Mapping), infrastructure monitoring integrations
Provides visibility into critical trading infrastructure

For a stock exchange under stringent regulation, fragmented tools and a stalled platform are both an efficiency drag and a compliance risk. This case shows how a unified, governed platform turns oversight into an advantage. This was not a delayed go-live rescued. It was a unified platform spanning service, projects, risk, and compliance across jurisdictions.